ENBIS: European Network for Business and Industrial Statistics

Using a Service Database to Perform Remote Maintenance: A Case Study

22 September 2008, 10:35 – 10:55

Abstract

Submitted by

Alessandro Di Bucchianico

Authors

A. Di Bucchianico J.F.B. van Gellecum

Affiliation

Eindhoven University of Technology, Laboratory of Industrial Mathematics

Abstract

The traditional approach to maintain professional copiers is to send a service technician when there is a permanent error, along with planned regular visits. For a case study within the IRIS project (Intelligent Remote Infrastructure Ser-vice project), a regional industrial project with several partners, we investi-gated the possibilities to use information sent by copiers through the Internet to implement maintenance strategies based on condition monitoring. The in-formation consisted of daily dumps sent to an FTP server containing informa-tion on several internal counters, as well as generated error and warning mes-sages.
We discuss the practical problems that arose in data conversion from hierar-chical XML to sensible statistical formats, data inconsistency and selection of meaningful variables. Moreover, we will share our experiences in choosing appropriate software and statistical techniques.

Return to programme